Terms and Conditions

Tuskway is a hosted workspace for a team's product plans. A workspace holds notes, a tech design, and ticket briefs, and serves them to the people on the team and to the AI coding agents they connect through the remote MCP server.

To use the Service you must:

• Create an account with information that is accurate and current
• Be allowed to act for any workspace you join or administer
• Use the Service only as these Terms allow

When you create an account, you must provide information that is accurate, complete, and current. Failure to do so is a breach of these Terms and may result in termination of your account.

You are responsible for safeguarding the password you use to access the Service and for any activity under your account. Do not disclose your password to a third party. Tell us immediately at [email protected] if you become aware of a breach of security or unauthorized use of your account.

Workspace owners decide who is a member. A member's access, and the access of agents acting for that member, follows the role the owner grants.

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable law
• Exploit, harm, or attempt to exploit or harm minors
• Probe, scan, or break into the Service or another customer's workspace
• Interfere with or disrupt the Service, or place an unreasonable load on it
• Impersonate Tuskway, another user, or any other person
• Use the Service to infringe the rights of others, or in a way that is threatening, fraudulent, or harmful
• Send advertising or promotional material through the Service without our prior written consent

Connecting an AI coding agent, a background job, or CI through MCP or a workspace token is an ordinary use of the Service, and this section does not forbid it.

The Service and its original content, features, and functionality (excluding content provided by users) are and will remain the exclusive property of Tuskway and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain all rights to the notes, designs, tickets, comments, and other material you and your agents submit to a workspace ("User Content"). You own your notes. Tuskway only stores and serves that User Content to run the Service for the workspace.

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display your User Content solely to provide, secure, and back up the Service. We do not claim ownership of User Content.

You are responsible for User Content and for having the rights you need to submit it.

Some parts of the Service are billed as a subscription ("Subscription"). Plans are Solo or Team. Each plan is offered monthly or yearly. Subscriptions are billed in advance on a recurring basis (the "Billing Cycle") and renew automatically until cancelled.

Prices are in USD or EUR and include any tax. Solo is $15 or €15 a month, or $12 or €12 a month billed yearly. Team is $20 or €20 per seat a month, or $16 or €16 per seat a month billed yearly, with a minimum of two seats. Yearly billing is the lower monthly rate paid for the year in advance.

At the end of each Billing Cycle the Subscription renews under the same conditions unless you cancel it or we cancel it. A valid payment method is required. By submitting payment information you authorize the seller to charge the Subscription fees to that payment method.

Purchases are sold through Link, Stripe's merchant of record service. Link is the seller. Link handles payment, VAT, receipts, and payment-related support at support.link.com. Card statements show LINK.COM* TUSKWAY.

Tuskway provides the Service. Questions about the product can come to us. Questions about a charge, a receipt, VAT, or a payment go to Link.

A new Subscription includes a 14-day free trial. A card is required to start the trial. There is one trial per workspace. You are not charged during the trial. Unless you cancel before the trial ends, you are charged the Subscription fee for the plan you selected when the trial ends.

We may modify or withdraw the trial offer. A change to an offer does not shorten a trial that has already started.

You can cancel from the plan card in the workspace, which opens the customer portal, or from your Link account. Cancelling stops the next renewal. Access lasts until the end of the period already paid. There is no further charge after that period, and cancelling does not cut off access in the middle of a period you have already paid for.

No refunds. Paid subscription fees are non-refundable, including the unused part of a period, except where the law requires a refund. Stripe, as the seller, applies any statutory cooling-off period where it is required.

If a payment fails, or a trial ends without a successful payment, the workspace becomes read-only. Reads still work. Writes are refused. Nothing is deleted. The owner can export everything in the workspace, and can still reach billing and remove members.

The founder price is 40% off for as long as the Subscription stays active. It is available to the first 100 workspaces that take it. Cancelling the Subscription ends the founder price. It does not return if the workspace subscribes again later.

We may change Subscription fees. A fee change becomes effective at the next Billing Cycle. We will give you reasonable prior notice of a fee change so you can cancel before the new fee applies. If you keep the Subscription after the change takes effect, you agree to the new fee.

We may withdraw, amend, or update the Service, including to reflect changes to the product or to how a team works. We will not be liable if all or any part of the Service is unavailable at any time or for any period. We aim to tell workspace owners before a change that removes a feature they rely on.

The Service may link to third-party websites or services that we do not own or control, including Link, Stripe, and a tracker you connect. We have no control over, and assume no responsibility for, their content, privacy policies, or practices. We are not responsible for any loss or damage arising from your use of those websites or services.

We may suspend or terminate your account if you breach these Terms. On termination, your right to use the Service ceases. You may stop using the Service at any time, and you may cancel a Subscription as described above.

Provisions that by their nature should survive termination survive, including ownership, warranty disclaimers, indemnification, and limitations of liability. How to ask for deletion of personal data is described in the privacy policy.

To the maximum extent permitted by law, Tuskway and its directors, employees, partners, agents, suppliers, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or inability to use the Service, any conduct or content of a third party, any content obtained from the Service, or unauthorized access to or alteration of your transmissions or content.

This applies whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set out here fails of its essential purpose. Nothing in these Terms excludes liability that the law does not allow to be excluded.

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We do not warrant that:

• The Service will function uninterrupted, secure, or available at any particular time or location
• Any errors or defects will be corrected
• The Service is free of viruses or other harmful components
• The results of using the Service will meet your requirements

You agree to defend, indemnify, and hold harmless Tuskway and its licensors, and their employees, contractors, agents, officers, and directors, from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorneys' fees), resulting from your use of the Service, your violation of these Terms, or your violation of any third-party right.

These Terms are governed by the laws of the jurisdiction in which Tuskway operates, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms is not a waiver of that right. If any provision is held invalid or unenforceable, the remaining provisions stay in effect.

We may modify these Terms. If a revision is material, we will try to provide at least 30 days' notice before the new terms take effect. What counts as a material change is determined by us. The page shows a new "Last updated" date when the Terms change.

By continuing to use the Service after the revised Terms take effect, you agree to them. If you do not agree, stop using the Service and cancel any Subscription before the new Terms apply.

Questions about these Terms can be sent to [email protected]. Payment support is handled by Link at support.link.com.

These Terms are the entire agreement between you and Tuskway regarding the Service, and they supersede any prior agreements between us regarding the Service. By using the Service, you acknowledge that you have read these Terms and agree to be bound by them.